Covid-19 + Massage

POLICY AND PROCEDURE UPDATES RELATED TO COVID-19 SAFETY

Our massage business will operate with these changes to standard policies and procedures to protect our team and our valued clients due to COVID-19.

 

Prepare

No Walk-In Appointments: At this time, this office will not accept walk-in appointments. Please call ahead to make an appointment.

Late Cancelations: We will waive the late cancelation policy for anyone who develops a fever or symptoms of illness. Please call to let us know you feel unwell and we will cancel your appointment without charging you a fee.

Client Guests: At this time, we will not allow client guests to wait for clients in the reception area or in session rooms. In the event the guest is a legal guardian of the client an exception is made.

Pre-Session Screening: Please expect a phone call health screening within 24 hours before your massage appointment. Examples of some of the health screening questions include, but are not limited to the following:

 

  • Have you experienced any cold or flu-like symptoms in the last 14 days or has a health professional asked you to self-isolate in the last 14 days?
  • Have you been in close contact with someone experiencing cold or flu-like symptoms or have you cared for someone testing positive for COVID-19 in the last 14 days?
  • Have you been tested for COVID-19 in the last 14 days and if yes, what was the result?

Arrival

 Arrival Procedure: When you arrive at our office we will follow a strict protocol to ensure your safety and the safety of our team:

  • Please wait in the foyer or outside of the main doorway to the building under the awning.
  • We will ask if you have any symptoms of illness including a cough or digestive issues. If you have a fever (greater than 100.4 F) or symptoms of illness we will reschedule your massage session to a later date.
  • We will ensure that you have a proper face mask and ask you to clean your hands with an alcohol-based hand sanitizer. Should you not have a proper face mask, we will provide one.
  • We will escort you to the session room for your massage session.
  • While COVID-19 is present in the community we will limit talking to only communication necessary for ensuring a comfortable and safe massage.
  • If you develop symptoms of illness or test positive for COVID-19 within two weeks of your massage session, please call us immediately.

Additional Information

  • We are a small office with a sole focus on the practice of massage therapy. There are no other service providers which could potentially increase the population density at this office.
  • The location of our office provides a layout suitable to reduce bi-directional foot traffic if you so choose to utilize it.
  • Face massage is prohibited at this time.
  • Our lounge / reception area will be closed.
  • We are aware of the environmental impact the increased use of plastics has on our global community and ask that you bring in a container of water to enjoy. Water fountains will be closed.
  • You will be asked to wear a face mask for the duration of time you are in the building and during your session. Your provider is required to wear a face mask at all times as well as a face shield or eye protection during the massage session.
  • We encourage the use of touchless payment options or paying ahead.
  • We will adhere to hygiene, cleaning, and disinfection requirements from the Centers of Disease Control (CDC), the Department of Health (DOH), New York State, and OSHA..
  • Hand sanitization stations are located throughout the office.
  • Cleaning and disinfection logs will be maintained.
  • Providers will implement daily personal health screenings and will be tested every 14 days so as long as the region remains in Phase 3 of the State’s re-opening.

We thank you for your partnership
and cooperation.

HOURS

OF OPERATION

Monday-Friday
9:00 am – 7:00 pm

Saturday
9:00 am – 5:00 pm 

By Appointment Only

327 W. Fayette St. Suite 100
(Mill Pond Landing)
Syracuse, NY 13202

315-476-0411

e-mail us